TO MAKE A BOOKING
Please check our website or telephone our office on 016974 72272 to check your chosen property is available on the dates you require. You may pay by credit/debit card at the time of booking over the telephone or on the website with our secure server.
CONFIRMING YOUR BOOKING
A deposit of £50 per cottage per week is required to confirm your booking. If however you are booking within 4 weeks of your holiday, payment must be made in full when confirming your holiday. Please note your holiday is not confirmed until you have received written confirmation from Coomb View Holiday Cottages and we reserve the right to refuse any booking before we have issued the written holiday confirmation form. Your booking is made as a consumer and you accept that we cannot be liable for any business losses you may incur. You must be over 18 years of age at the time of making your booking. As soon as you receive the written confirmation form, you must check it carefully. Any errors must be reported to us immediately.
HOLIDAY COST
The prices quoted are in £ sterling and for the number of days stated. Prices are subject to change at any time, however once we have confirmed your booking the price will not be altered. Please check the correct price either on the website or by telephoning 016974 72272 before confirming your holiday.
REQUEST TO CHANGE YOUR BOOKING
All amendments to your booking must in the first instance be advised by telephone: 016974 72272. If it is possible to make your change we will do so subject to an administration fee payable at the time of change of £30 per amendment. In certain cases it may not be possible to make changes to your booking and we will advise you of this when you call.
BALANCE PAYMENT
The balance of your holiday is due at least 4 weeks prior to holiday commencement. This can be paid online or by telephoning your credit/debit card details to our office on 016974 72272. Non payment of the final balance when it comes due will constitute cancellation of the holiday and forfeit of the deposit.
HOLIDAY COST
The prices quoted are in £ sterling for 7 nights accommodation. Included in the price is gas, electric, fuel and bed linen. Prices are subject to change at any time, once your holiday has been confirmed we will not change your holiday cost.
SHORT BREAKS
Some of our properties accept short breaks all year round. Please telephone 016974 72272 for availability.
OCCUPANCY
Your property group must not exceed the maximum number of people the property will sleep as detailed in the description ,this includes children, unless under 1 years old, in which case they will be classed as an infant and provided the property accepts infants as an additional person to its occupancy can exceed the maximum number by 1 infant only. If it does the we can refuse to allow you to take possession of the property or make you leave before the end of the holiday. If this happens we will treat your holiday as cancelled by you and you will not be entitled to a refund of monies or compensation. Where the property has the facility to sleep extra ie 4/6 a charge of £25 per person per week/part week will be charged for the extra people. Bed linen is NOT supplied for sofa/extra beds.
EQUIPMENT BREAKDOWN.
All of our properties are checked prior to your arrival to ensure everything is in working order, however just like at home, equipment can break down at any time. Please report any break downs immediately to our office. We will endeavour to fix the problem as soon as we are aware however out of hours, weekends and bank holidays it may not be possible to get a qualified engineer to the problem until the next working day. We will not be able to offer compensation unless you have been without the facility for more than 24 hours or if it is deemed to be a user fault.
WI-FI
Our cottages now offer Wi-Fi as a complimentary service to enhance your holiday. Unfortunately we are unable to offer compensation for lack of Wi-Fi service if this is unavailable for reasons outside of our control during your stay. If we are aware of an ongoing issue with Wi-Fi we will endeavour to inform you prior to your stay.
DOGS
Dogs are accepted at our properties. Dogs should never be left alone in the property or given access to the bedrooms.
SMOKING
All of our properties are non smoking properties.
KEY COLLECTION
Your property is available from 3.00pm on day of arrival and must be vacated by 10.00am on day of departure, unless otherwise stated on your holiday confirmation. Keys can be collected prior to the stated time however your property will not be guaranteed to be ready prior to this. In some instances we may be able to bring forward the entry time or extend the departure time, however we do require advance notice and we will only be able to confirm we are able to change the times 3 days before holiday commencement. Keys must be returned to the collection point prior to midday on the day of departure, unless otherwise agreed.
PROPERTY KEYS
You are responsible for the safe keeping of your keys once you have collected these. There will be a charge of £120 including VAT to enable us to replace the locks and additional keys needed if keys are lost. An additional call out fee may be applied if keys are lost out of normal office hours.
CARE OF COTTAGES
Our cottages are lovingly cared for and we ask that you treat the cottage with respect and leave it clean and tidy. Please report any damage/breakage’s us on or before departure in order for us to fix/replace these prior to the next guests coming in. Damage/breakage’s caused through neglect may be charged for, in this case we will contact you within 72 hours of departure.
COMPLAINTS
You must report immediately to the us, whereupon, if possible, the matter will be resolved straight away.
CANCELLATION
Cancellation of your holiday will only be accepted if given in writing by the lead name on your holiday confirmation. If you cancel your holiday prior to 8 weeks before commencement the full deposit will be non refundable, within 8 weeks, cancellation costs are 100% of the holiday cost. We recommend you take out a suitable insurance to cover your holiday. Please note: cancellation charges will be from the date we receive your written notice, we suggest you follow up your letter with a telephone call to our office to prevent additional charges being incurred.
UNFORSEEN CIRCUMSTANCES BEYOND OUR CONTROL
Compensation payments will not apply where we cannot fulfil our obligations due to circumstances beyond our control. This would mean any event we cannot foresee with all due care, eg riots, war or threat of war, terrorist activity, civil strife, natural or nuclear disaster, industrial dispute, adverse weather conditions, fire epidemic or health risk and similar factors beyond our control.
UTILITY SERVICES
Compensation cannot be paid for any loss of power, water, Wi-Fi etc for services provided by a third party ie, if there is a power cut or a fault with their equipment. We will endeavour to inform holidaymakers of any scheduled work we have been made aware of prior to guests arrival but in some cases we are not advised prior to the event and therefore unable to advise accordingly.
TERMINATION
We reserve the right to forthwith terminate any letting in the event that the hirer or any of the hirer’s party cause any deliberate or negligent damage to the property being let, behaves in such a way to cause or constitute a nuisance to adjoining properties or have more people staying in the property than listed on the booking form. In such cases the hirer shall remain liable for the cost of any damage or outstanding rental and shall not be entitled to a refund.
We are delighted you are bringing your dog with you and hope they enjoy their holiday as much as you do.
Whilst we want you all to enjoy your stay it is important that you adhere to the rules about pets.
1. Pets must never be left in the property unattended.
2. Pets must not be allowed on the furnishings and never in the bedrooms.
3. Towels left in the property are for guest use and must not under any circumstances be used on pets.
4. There must be no evidence of the pet on departure, this means that all dog hair must be hovered and any excrement must be picked up and disposed of sensibly.
5. Any damage caused by the pet must be reported immediately to us in order that we can rectify before the next guests arrival, any expenses in fixing/rectifying the problem will be passed on to you.
Failure to follow these rules can result in a charge being levied to cover the extra cleaning costs and the unpleasant job of picking up after your dog etc.
By following these rules you will help ensure that we continue to allow dogs into our homes as there is an ever decreasing number of holiday cottages accepting pets and it also ensures guests arriving after your stay, who may not have a pet with them, are not inconvenienced at all.
To help your dog settle into their new holiday home you may want to bring a few of their favourite toys, bowl, bed and any comforters they may use at home.